These are the standard terms under which Richi Crane Service (“Service Provider”) supplies crane rental, heavy lifting and equipment transport services to the client (“Customer”). Unless modified in writing in the signed quotation, work order or rental agreement, these terms apply to every engagement.
1. Scope of services
Services include supply of the agreed crane / equipment with a trained operator and required crew, for the scope, duration, and location described in the quotation. Any work beyond the scope is chargeable extra at agreed rates.
2. Site readiness (Customer responsibility)
- Provide a level, compacted, load-bearing ground capable of supporting the crane outrigger pressure.
- Provide clear and safe access for the crane and trailers to enter, position and exit.
- Provide statutory site clearances, gate passes, permits, security clearance and toll/octroi at site/destination.
- Identify and de-energise overhead power lines, underground utilities and obstructions in the lift zone.
- Provide adequate lighting, water and reasonable rest facilities for crew where applicable.
3. Lift planning and operator authority
The crane operator and Service Provider’s rigger have final authority to stop or refuse any lift that, in their professional judgement, is unsafe. Such stoppage shall not be considered a breach of contract, and chargeable time shall continue to run.
4. Mobilisation and demobilisation
Mobilisation, demobilisation and trailer transport are chargeable separately as per the quotation. Any delays at loading/unloading caused by the Customer or by site conditions shall be on the Customer’s account.
5. Working hours and idle time
- Standard shift is 8 hours, Monday to Saturday, unless otherwise agreed.
- Idle / standby time due to site delays, weather, power, permits or material non-availability is fully chargeable.
- Overtime, night shifts, Sundays and public holidays are chargeable at agreed premium rates.
6. Fuel, lubricants and consumables
Fuel and lubricants are arranged as specified in the quotation. Where the Customer is responsible for fuel, it shall be supplied on demand without delay; failure to do so will result in idle time being charged.
7. Statutory dues and taxes
All quoted rates are exclusive of GST and any other applicable statutory levies, which shall be charged extra at prevailing rates. The Customer is responsible for any site-specific levies, entry fees, octroi or union charges.
8. Insurance and liability
- The Service Provider maintains third-party liability and equipment insurance for its cranes and operators.
- The Customer remains responsible for insuring the load being lifted and any property at site.
- The Service Provider’s aggregate liability for any claim shall not exceed the total value of the relevant work order.
9. Payment terms
- Mobilisation advance (typically 30%–50% of order value) is payable before deployment.
- Balance is payable as per milestones in the work order, with the final invoice payable within the credit period agreed.
- Delayed payments may attract interest at 1.5% per month or as per agreement.
10. Cancellation
Cancellation terms are set out in our Refund & Cancellation Policy and in the signed work order.
11. Force majeure
Neither party shall be liable for delay or non-performance due to events beyond reasonable control, including natural disasters, government action, strikes, pandemics, severe weather, accidents on route, or restrictions imposed by authorities.
12. Confidentiality
Both parties shall keep commercial information shared in connection with the engagement confidential and use it only for performance of the contract.
13. Governing law and dispute resolution
These terms are governed by the laws of India. Disputes shall first be attempted to be settled amicably; failing which, the courts at Ratlam, Madhya Pradesh shall have exclusive jurisdiction.