Richi Crane Service (“we”, “us”, “our”) respects your privacy. This Privacy Policy describes what personal data we collect via our website (richicranes.com) and our enquiry channels (call, WhatsApp, email), why we collect it, and your rights under India’s Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Information we collect
- Enquiry data: name, company name, phone number, email, project location, and the message you send via our enquiry form or WhatsApp.
- Contact data: details you share when you call or email us.
- Technical data: IP address, browser type, device type, pages viewed and approximate location (city level) collected via standard server logs and basic analytics.
2. How we use your information
- To respond to your crane rental, heavy lifting or transport enquiries.
- To prepare quotes, agreements and tax invoices.
- To coordinate site visits, mobilisation and dispatch.
- To send service updates, safety advisories and project-related communication.
- To comply with statutory, accounting and audit requirements.
- To improve our website and customer experience.
3. Legal basis
We process your personal data based on your consent (when you submit an enquiry), to perform a contract (when we are providing services to you), and to comply with applicable Indian laws.
4. Sharing of information
We do not sell your personal data. We may share limited information with:
- Our crew, sub-contractors and transporters strictly to deliver the service you requested.
- Government, regulatory or tax authorities when required by law.
- Service providers (telephony, WhatsApp Business, email, accounting software) bound by confidentiality.
5. Data retention
We retain enquiry and customer data only for as long as needed to provide the service and to meet statutory record-keeping obligations (typically up to 8 years for accounting and tax records under Indian law).
6. Security
We use reasonable technical and organisational safeguards to protect your data, including restricted access, secure communication channels and regular review of our internal practices.
7. Your rights
Under the DPDP Act, you may:
- Request access to and correction of your personal data.
- Withdraw consent at any time (this will not affect lawful processing already done).
- Request erasure of your personal data, subject to legal record-keeping requirements.
- Nominate another individual to exercise your rights.
- File a grievance with our Grievance Officer (below).
8. Cookies
Our website uses two categories of cookies:
- Strictly necessary cookies — required for the site to work (session, security, your cookie preference itself). These are always on.
- Analytics cookies (Google Analytics 4) — help us understand which pages get used so we can improve the site. These load only after you click Accept all on our cookie banner.
We do not run advertising, retargeting or social-media tracking pixels. You can change your choice at any time by clicking Cookie settings in the footer; choosing Only necessary stops analytics from loading on subsequent page views. Most browsers also let you block or delete cookies directly.
9. Children
Our services are intended for businesses and adults. We do not knowingly collect data of children under 18.
10. Changes to this policy
We may update this Privacy Policy from time to time. The “last updated” date at the top of this page reflects the latest revision.
11. Grievance Officer
For any privacy-related questions, complaints or requests, please contact:
Grievance Officer
Richi Crane Service
Ratlam, Madhya Pradesh, India
Email: richicraneservice@gmail.com
Phone: +91 9893400942